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Booking Terms & Refund Policy

Last updated: 4 March 2026

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These are the terms and conditions for booking and attending our Make The Ask (MTA) fundraising workshops.

About our workshops

ManageKind Ltd offers Make The Ask (MTA) workshops - fundraising confidence training for charity staff and volunteers.

 

Each booking includes:

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  • A 2.5-hour live workshop delivered via Zoom

  • Access to our 6-week post-workshop challenge

  • Workshop materials and resources

  • Email support during the challenge period

Booking and payment

How to book

You can book through our website using the Ticket Tailor booking widget. Your booking is not complete, and your place is not reserved, until we have received full payment.

Pricing

Current beta pricing (all prices include VAT):

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  • Individual booking: £49 per person

  • Team booking (5-9 people): £42 per person

  • Team booking (10-12 people): £39 per person

Payment

  • Full payment is required at the time of booking

  • Payment is processed securely through Stripe via Ticket Tailor

  • We accept major credit and debit cards

  • You'll receive a payment confirmation email immediately after booking

Team bookings

If you're booking for a team:

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  • When you book multiple tickets, all team members are booked for the specific workshop session (date and time) you selected

  • All team members must attend that same session

  • If you need to move individual team members to a different session, contact info@managekind.com at least 7 days before the original workshop - we'll accommodate where space allows

  • Individual team member details are collected during the workshop

  • The 6-week challenge starts the day after each person attends their workshop

Testimonials and case studies

We may ask if you'd be willing to provide a testimonial or participate in a case study about your experience.

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If you agree to provide a testimonial:

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  • We may use your name, job title, and charity name alongside your testimonial

  • We may use your testimonial on our website, social media, and marketing materials

  • You're free to decline or withdraw your testimonial at any time by contacting info@managekind.com

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For charity case studies, we'll always agree the specific details with you before publishing.

Your 7-day money-back guarantee

We stand behind the quality of our training. If you attend the full 2.5-hour workshop and are not satisfied, you can request a full refund within 7 days of the workshop date - no questions asked.

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This guarantee is in addition to your statutory rights under UK consumer law.

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To qualify for the guarantee:

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  • You must attend the entire workshop (late arrival or early departure may affect eligibility)

  • Request your refund within 7 days of the workshop date

  • Contact us at info@managekind.com with your booking reference

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Refunds will be processed within 14 working days to your original payment method.

Cancellations and changes

If you need to cancel or change your booking

More than 7 days before the workshop:

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  • Contact us at info@managekind.com

  • We'll transfer you to another workshop date at no additional charge

  • Or provide a full refund if you prefer

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Less than 7 days before the workshop:

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  • We cannot offer refunds for cancellations made within 7 days of the workshop

  • We may transfer you to another date at our discretion, subject to availability

  • You can still claim a refund under our money-back guarantee if you attend and are not satisfied

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For team bookings:

  • Individual team members cannot be refunded or transferred separately

  • The team booking organiser must make all cancellation or change requests

If we cancel or reschedule

If we cancel your workshop:

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  • We'll give you as much notice as possible

  • You'll receive a full refund automatically

  • Or you can transfer to another available date

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If we need to reschedule:

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  • We'll contact you with the new date and time

  • If you can't attend the rescheduled session, you can transfer to another date or receive a full refund

Your obligations

When you book a workshop, you agree to:

Attendance

  • Attend the workshop on time and stay for the full 2.5-hour session

  • Have a working internet connection and device capable of running Zoom

  • Be in a suitable environment with minimal distractions

  • Have your camera on during the workshop (helps create a better learning environment)

Participation

  • Engage respectfully with the facilitator and other participants

  • Complete any pre-workshop materials we send you

  • We encourage you to participate in the 6-week post-workshop challenge

  • Provide feedback when requested

Workshop recordings

  • Workshops may be recorded for quality and training purposes

  • We'll always notify you before recording

  • Recordings are accessible only to authorised ManageKind team members and will not be shared with other participants

  • If you don't want to be recorded, let us know in advance and we'll arrange for your camera to be off and a display name to be used

  • We may use short clips from workshop recordings in our marketing materials (website, social media, promotional videos)

  • If you don't want to appear in marketing materials, let us know in advance and we'll ensure you're not included in any clips we use

  • You can withdraw permission for us to use your image at any time by contacting info@managekind.com

Providing accurate information

  • Ensure all booking details (names, emails) are accurate

  • For team bookings, the team organiser is responsible for sharing workshop details with their team

  • Notify us immediately if your contact details change

Intellectual property

All workshop materials, content, and resources are owned by ManageKind Ltd and are provided for your personal use only. You may not:

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  • Record, copy, or distribute workshop content without our written permission

  • Use our materials for commercial purposes

  • Share workshop access links with people who haven't booked

Liability

What we're responsible for:

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  • Delivering the workshop as described

  • Providing a safe and professional learning environment

  • Protecting your personal information (see our Privacy Policy)

  • Processing refunds in accordance with these terms

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What we're not responsible for:

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Except as set out below, we are not responsible for:

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  • Your internet connection or technical issues on your end

  • Results or outcomes from applying the training

  • Third-party platform issues (Zoom, Ticket Tailor, etc.) beyond our reasonable control

  • Any loss or damage arising from your participation, except where caused by our negligence

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Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.

Data protection

We collect and use your personal information in accordance with our Privacy Policy. By booking a workshop, you consent to us using your information as described in that policy.

Changes to these terms

We may update these terms from time to time. Changes will apply to bookings made after the update date. We'll notify existing participants of any significant changes that affect their booking.

Complaints and disputes

If you're unhappy with any aspect of our service:

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  1. Contact us at info@managekind.com - we'll try to resolve the issue informally

  2. If we can't resolve it, you can make a formal complaint to our Director

  3. If you remain unsatisfied, you may be able to use the UK Small Claims Court or Alternative Dispute Resolution services

Contact us

ManageKind Ltd
Company Number: 12943902
Email: info@managekind.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

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