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Privacy Policy

Last updated: 4 March 2026

Who we are

ManageKind Ltd (Company Number: 12943902) is a UK-based training consultancy offering fundraising confidence workshops to charity professionals. Our registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

ManageKind Ltd is the data controller for the personal information described in this policy.

When we say "we", "us" or "our", we mean ManageKind Ltd. When we say "you" or "your", we mean you, the person using our website or booking our workshops.

What this policy covers

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

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  • Visit our website

  • Book a workshop through our platform

  • Sign up for our email updates

  • Attend our training sessions

  • Participate in the post-workshop challenge
     

We're committed to protecting your privacy and complying with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

What information we collect

Information you give us directly

When booking a workshop:

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  • Your name

  • Email address

  • Phone number (if provided)

  • Payment information (processed securely by Stripe via Ticket Tailor)

  • Company/charity name (for team bookings)

  • Team member details (if booking for multiple people)

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When signing up for updates:

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  • Your name

  • Email address

  • Your areas of interest (if you tell us)

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When booking a discovery call:

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  • Your name

  • Email address

  • Phone number

  • Company name

  • Preferred meeting times

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When attending workshops:

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  • Your participation and engagement during sessions

  • Any information you choose to share during discussions

  • Workshop recordings (Zoom sessions may be recorded - we'll always tell you before we record)

Information we collect automatically

Website usage:

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  • Pages you visit on our site

  • How long you spend on each page

  • What device and browser you're using

  • Your approximate location (country/city level)

  • How you found our website

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Cookies: We use cookies to help our website work properly and to understand how people use it. See our Cookie Policy section below for full details.

How we use your information

We use your personal information to:

Provide our services

  • Process your workshop bookings

  • Send you booking confirmations and reminders

  • Deliver the workshop via Zoom

  • Provide access to the 6-week post-workshop challenge

  • Answer your questions and provide support

Communicate with you

  • Send you workshop materials and resources

  • Update you about changes to your booking

  • Send follow-up emails as part of the 6-week challenge

  • Respond to your enquiries

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Important: If you've enrolled in a workshop, we'll continue to send you service emails (booking confirmations, workshop links, challenge content) even if you unsubscribe from marketing emails. These are necessary to deliver the service you've paid for.

Marketing (only with your permission)

  • Send you information about upcoming workshops

  • Share fundraising tips and insights

  • Tell you about new programmes we're launching

  • You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email, or by contacting us at info@managekind.com.

Marketing our services

  • With your permission, we may use workshop recordings, photos, and your feedback in our marketing materials (website, social media, case studies)

  • You can withdraw this permission at any time

Improve our services

  • Understand how people use our website

  • Identify what's working well and what we can improve

  • Develop new training content based on participant needs

Legal obligations

  • Keep records for accounting and tax purposes

  • Comply with legal requirements

  • Handle refund requests in line with our terms

Our legal basis for processing your data

Under UK GDPR, we need a legal reason to use your personal information. We rely on:

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  • Contract: Processing your booking and delivering the workshop you've paid for

  • Consent: Sending you marketing emails (you can withdraw consent anytime)

  • Legitimate interests: Improving our services, preventing fraud, and understanding how our website is used

  • Legal obligation: Keeping financial records for tax purposes

Who we share your information with

We work with trusted third-party services to run our business. Your information may be shared with:

Essential service providers

Ticket Tailor (booking system)

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Stripe (payment processing)

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Zoom (workshop delivery)

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  • Hosts our live workshop sessions

  • May record sessions (with advance notice)

  • Recordings are accessible only to authorised ManageKind team members and are not shared with other participants

  • Privacy policy: https://explore.zoom.us/en/privacy/

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Brevo (email marketing and meeting scheduling)

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Wix (website hosting)

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Google Analytics 4 (website analytics)

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We will never

  • Sell your personal information to anyone

  • Share your data with marketing companies

  • Use your information in ways you haven't agreed to

Where your information is stored

Your information may be stored and processed outside the UK by our service providers (particularly Brevo in France, Zoom in the US, and Google globally). When this happens, we ensure appropriate safeguards are in place to protect your data in line with UK GDPR requirements.

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All our service providers are required to keep your information secure and only use it for the purposes we've specified.

How long we keep your information

We only keep your personal information for as long as necessary:

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  • Workshop bookings: 7 years (for accounting and tax purposes)

  • Email marketing lists: Until you unsubscribe

  • Website analytics: 26 months (Google Analytics default)

  • Discovery call information: 2 years from last contact

  • Zoom recordings: Maximum 90 days (or deleted sooner if not needed)

Your rights

Under UK data protection law, you have the right to:

Access your information

Request a copy of the personal information we hold about you.

Correct your information

Ask us to update or correct information that's inaccurate or incomplete.

Delete your information

Ask us to delete your personal information (unless we have a legal reason to keep it, such as accounting records).

Object to processing

Object to how we're using your information, particularly for marketing purposes.

Restrict processing

Ask us to temporarily stop using your information in certain circumstances.

Data portability

Request your information in a format that can be transferred to another service provider.

Withdraw consent

If you've given us consent to use your information (such as for marketing), you can withdraw it at any time.

How to exercise your rights

To make a request or ask questions about your data, contact us:

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Email: info@managekind.com


Address: ManageKind Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

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We'll respond to your request within one month. If your request is complex, we may need up to three months, but we'll always let you know if this is the case.

Cookies

What are cookies?

Cookies are small text files that websites store on your device to remember information about you. They help websites work properly and provide information to website owners.

What cookies we use

Essential cookies (necessary for the website to function)

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  • Session cookies to keep you logged in while browsing

  • Security cookies to protect against fraud

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Analytics cookies (help us improve the website)

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  • Google Analytics 4 tracks:

    • Pages visited

    • Time spent on site

    • Device and browser type

    • General location (city/country)

    • How you found our website

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We do not currently use advertising or marketing cookies beyond our analytics and email marketing tools.

Managing cookies

You can control cookies through your browser settings or device controls. Most browsers allow you to:

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  • See what cookies are stored

  • Delete cookies

  • Block cookies from specific sites

  • Block all cookies

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Please note: Blocking essential cookies may prevent parts of our website from working properly.

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Browser help:

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Security

We take the security of your information seriously. We use:

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  • Secure encrypted connections (SSL/TLS) for all data transmission

  • Secure payment processing through Stripe (PCI DSS compliant)

  • Password protection for internal systems

  • Regular security updates for all platforms

  • Access controls limiting who can see your information

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While we do everything we can to protect your information, no internet transmission is 100% secure. We can't guarantee absolute security, but we maintain appropriate technical and organisational measures to protect your data.

Children's privacy

Our services are designed for adults working in the charity sector. We don't knowingly collect information from anyone under 18. If you believe we've accidentally collected information from a child, please contact us immediately.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll:

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  • Update the "Last updated" date at the top

  • Notify you by email if you're on our mailing list

  • Post a notice on our website

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We encourage you to review this policy periodically.

How to complain

If you have questions or concerns about how we handle your personal information:

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  1. Contact us first: Email info@managekind.com or write to us at ManageKind Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

  2. We'll investigate: We'll respond to your complaint and try to resolve it

  3. Still not satisfied?: You have the right to complain to the UK's data protection regulator

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Information Commissioner's Office (ICO)
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

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